TERMS OF SERVICE
IMPORTANT – READ CAREFULLY.
THESE TERMS OF SERVICE (“TOS”) ARE A LEGAL AGREEMENT BETWEEN YOU AND SAMSUNG ELECTRONICS CO., LTD. AND/OR ITS RELEVANT
AFFILIATES (COLLECTIVELY, “SAMSUNG”) FOR SAMSUNG CONNECT (THE “SERVICE”) PROVIDED BY SAMSUNG OR ITS THIRD PARTY
SUPPLIERS OR LICENSORS. BY AGREEING TO THESE TOS OR BY INSTALLING OR OTHERWISE USING THE SERVICE, YOU AGREE TO BE BOUND
BY THESE TOS. IF YOU DO NOT AGREE TO THESE TOS, THEN DO NOT INSTALL OR USE THE SERVICE.
Samsung Limited Warranty –
This product is covered under the applicable “Limited Warranty/Disclaimer of Warranty” and “Limitation of Liability” INCLUDING THE
DISPUTE RESOLUTION PROCEDURE FOR WARRANTY AND OTHER CLAIMS, and your right to opt out of arbitration within 30 calendar days
of the first consumer purchase. You may opt out by either sending an email to email@example.com with the subject line
“Arbitration Opt Out” or by calling 1-800-SAMSUNG (726-7864).
For more detailed procedures, please refer to the “Dispute Resolution/30-day Arbitration and Opt-Out Policy” section of the TOS.
Samsung Connect is a mobile application and related service provided by Samsung which enables the User to remotely connect with any
consumer products manufactured, distributed, or sold by Samsung to which the Service is applicable (“Product”) – including, but not
limited to, washing machines, air conditioners, robot cleaners, cooking appliances, LED lights, smartphones, smartwatches, tablets, and
smart TVs – for the purposes of (i) controlling the Product (Device control), (ii) providing a view of the User’s places in real time through
the Product’s built-in camera and/or sending a smartphone push message when any movement is detected within the User’s places, or
(iii) any other related services. You may also be able to use the Service with respect to Products manufactured, distributed, or sold by a
Third Party (“Partner”). Users may connect their own Products directly, be invited to another place to gain control of the device, or invite
others to their places. Please note that the invited user will have full control over the connected device.
THE SERVICE OR CERTAIN FEATURES OF THE SERVICE MAY BE DISABLED OR DISCONTINUED IN ACCORDANCE WITH YOUR REGIONAL LAWS,
REGULATIONS, OR ANY APPLICABLE GUIDELINES.
THESE TOS SUPPLEMENT THE SAMSUNG SERVICE TERMS AND CONDITIONS (“SERVICE TERMS AND CONDITIONS”) AVAILABLE AT
HTTPS://ACCOUNT.SAMSUNG.COM/MEMBERSHIP/TERMS THAT APPLY TO USER ACCOUNTS REGISTERED WITH SAMSUNG (THE “SAMSUNG
ACCOUNT”). YOU MUST HAVE A SAMSUNG ACCOUNT IN ORDER TO USE SAMSUNG CONNECT. IF YOU DO NOT HAVE A SAMSUNG ACCOUNT
YET, PLEASE READ THE SERVICE TERMS AND CONDITIONS PROVIDED THROUGH THIS LINK
HTTPS://ACCOUNT.SAMSUNG.COM/MEMBERSHIP/TERMS AND CREATE A NEW SAMSUNG ACCOUNT BEFORE USING SAMSUNG CONNECT.
THE SERVICE TERMS AND CONDITIONS FORM AN INTEGRAL PART OF THESE TOS. IN CASE OF ANY INCONSISTENCY OR CONFLICT BETWEEN
THE TOS AND THE SERVICE TERMS AND CONDITIONS, THE TERMS OF THIS TOS SHALL PREVAIL. THESE TOS MAY BE ASSIGNED TO ANY
AFFILIATE OF SAMSUNG AT ANY TIME.
YOU ACKNOWLEDGE AND AGREE THAT SAMSUNG AND/OR PARTIES THAT ARE ENTRUSTED BY SAMSUNG MAY COLLECT AND USE
INFORMATION NECESSARY TO PROVIDE THE SERVICE AND TO UPDATE, IMPROVE, OR ENHANCE THE SERVICE. AT ALL TIMES YOUR
1. Grant of License
Subject to the terms of the TOS, you are granted a limited, non-exclusive, and revocable license to install, access, and use the SERVICE.
The services and features provided by the SERVICE may vary or be limited depending on certain factors, including, without limitation, your
country, device, operating system, or network operator. If you are a minor in your jurisdiction (“Minor”), you represent that you have
reviewed the TOS with your parent or legal guardian and that you and your parent or guardian understand and consent to the terms and
conditions of the TOS. If you are a parent or guardian permitting a Minor to use the SERVICE, you agree to: (i) supervise the Minor’s use of
the SERVICE; (ii) assume all risks associated with the Minor’s use of the SERVICE, (iii) assume any liability resulting from the Minor’s use of
the SERVICE; (iv) ensure the accuracy and truthfulness of all information submitted by the Minor; and (v) assume responsibility and be
bound by the TOS for the Minor’s access and use of the SERVICE.
2. Reservation of Rights and Ownership
This SERVICE includes software and data provided by Third Parties. You acknowledge that the SERVICE is proprietary to Samsung and its
licensors and protected under applicable copyright and other intellectual property laws and treaties. The TOS and your use of the SERVICE
do not grant you any ownership interest in or to the SERVICE and you are granted only a limited license to use that is revocable in
accordance with the terms of the TOS. You may not use the SERVICE to reproduce or infringe copyrighted materials, or materials for which
you do not have the right or legal approval for reproduction. For serious or repeated violations of a Third Party’s intellectual property
rights, Samsung reserves the right, at its sole discretion, to terminate your right to use the SERVICE.
You may not (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms of the SERVICE;
(ii) modify or disable any features of the SERVICE; (iii) create derivative works based on the SERVICE, except to the extent that your local
law requires you to be able to do so; (iv) rent, lease, lend, sublicense, or provide commercial hosting services with the SERVICE; (v) infringe
our intellectual property rights or those of any Third Party in relation to your use of the SERVICE (to the extent that such use is not
licensed by these TOS); (vi) use the SERVICE in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the
TOS, or act fraudulently or maliciously, for example, by infringing any copyright or intellectual property right of others, or hacking into or
inserting malicious code, including viruses, or harmful data, into the SERVICE or any operating system; (vii) use the SERVICE in a way that
could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users; or (viii) collect or harvest
any information or data from the SERVICE or our systems or attempt to decipher any transmissions to or from the servers running the
You shall not use a Product as an image processor in a publicly open place or to record others without their consent. Samsung shall not
be held responsible for any photograph taken by using the built-in or attached camera on the Product.
4. Legal relationship between the users and between the User and a Third Party
Users may connect their own Products directly, be invited to another place to gain control of the device, or invite others to their places.
Please note that the invited user will have full control over the connected device.
The User shall be solely responsible for any relationship with another user in connection with the Service. Samsung shall not be held
responsible for the accuracy and/or legality of any information or data published, given, or taken by the User in connection with the
Service. Under no circumstances shall Samsung intervene in or assume responsibility for any and all civil or criminal proceedings arising
between users or between the User and a Third Party in connection with the use of the Service.
5. Update, Change, or Suspension of the SERVICE
Samsung may, at any time, provide, or make available updates or upgrades to the SERVICE (“Updates”), including without limitation bug
fixes, service enhancements, new features, deletion of existing functions, or modification of the SERVICE. Updates will be governed by the
TOS unless separate Terms and Conditions are provided with such Updates, in which case the separate Terms and Conditions shall govern
the Updates. Updates for security software, critical bug fixes, or other important Updates may be automatically downloaded and installed,
given the importance of receiving such Updates in a timely manner.
Samsung expressly reserves the right to change, suspend, remove, limit the use of, or disable access to the SERVICE or any portion thereof
at any time without notice or liability.
6. Third-Party Services and Content
Third-party services and/or content may also be available to you through the SERVICE. To the extent permitted by law, Samsung disclaims
any warranty, condition, or representation in respect of any third-party services or content in any aspects including, but not limited to,
quality, accuracy, effectiveness, lack of viruses, non-infringement of Third Party rights, and compliance with any applicable laws or
agreements, privacy policies, or other such agreements. Certain portions of the SERVICE may be subject to open source licenses, in which
the terms of such open source licenses may precede the terms of these TOS with respect to that portion of the SERVICE.
7. Consent for Collection and Use of Data
You acknowledge and agree that Samsung and/or parties that are entrusted by Samsung may collect and use information necessary to
provide the SERVICE and Updates, improve, or enhance the SERVICE. At all times your information will be treated in accordance with any
8. Data Access
Some features of the SERVICE may require your mobile device to have access to the internet and may be subject to restrictions imposed
by your network or internet provider. The SERVICE may require access to the Internet by using mobile network, which may result in
additional charges depending on your payment plan. In addition, your enjoyment of some features of the SERVICE may be affected by the
suitability and performance of your device hardware or data access. Your responsibility and Your use of any Third Party service are subject
to the Terms and Conditions of use established by the respective Third Party service providers.
You acknowledge that remotely operating a Product will require the use of electricity and, if operated over a prolonged period, it might be
subject to risks including fire resulting from overheating, defects, short circuits, etc. The User will be solely responsible for any damages
arising from such risks and agrees to hold Samsung harmless from such damages.
You must ensure that You utilize Your device security features and have a lock on Your home screen as well as a pin for Your sim card to
prevent unauthorized access or use of the SERVICE on Your device. You agree to keep Your security codes confidential at all times and to
notify Samsung immediately if the SERVICE becomes known to an unauthorized Third Party or is otherwise compromised. If You allow
Your device to be used by a Third Party within the ambit of the SERVICE it is subject to the restriction and limitations of liability set out in
10. Fees and Advertisements
Even though Samsung Connect is initially offered to You only with free-of-charge features, Samsung reserves the right to add fee-charging
features and functionalities in the future. Samsung also reserves the right to display advertisements in connection with the Service.
11. Compliance with Law
You acknowledge and agree to comply with any and all applicable laws and regulations in using the SERVICE including, without limitation,
all applicable driving laws and regulations.
The TOS are effective until terminated. You can terminate the TOS by ceasing your use of the SERVICE, and uninstalling, deleting, and
returning all related software, documentation, and other materials provided by Samsung, including backup copies thereof. Should you
not comply with the TOS, your rights based on the TOS will be automatically terminated without notice from Samsung. Upon termination
of the TOS, you must immediately cease all use of the SERVICE. For the purpose of clarity, Samsung may terminate the TOS and the
SERVICE for any reason.
13. Limited Warranty/Disclaimer of Warranty
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT
WARRANTIES OR CONTRACTUAL CONDITIONS OF ANY KIND FROM SAMSUNG, EITHER EXPRESS OR IMPLIED. YOU ACKNOWLEDGE THAT
THE SERVICE HAS NOT BEEN DEVELOPED TO MEET YOUR PERSONAL REQUIREMENTS AND THAT SAMSUNG OR ITS PARTNERS DO NOT
WARRANT OR GUARANTEE THAT THE SERVICE WILL ALWAYS BE AVAILABLE OR FREE FROM ALL HARMFUL COMPONENTS OR ERRORS, OR BE
SECURE AGAINST OR IMMUNE FROM (INCLUDING THE CONTENT DELIVERED TO YOU OR THE INFORMATION YOU PROVIDED) ANY
UNAUTHORIZED ACCESS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG DISCLAIMS ALL WARRANTIES OR OTHER
TERMS EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR TERMS OF MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY OR AVAILABILITY, ERROR-FREE, ACCURACY, LACK OF VIRUSES,
QUIET ENJOYMENT, NON INFRINGEMENT OF THIRD PARTY RIGHTS, OR OTHER VIOLATION OF RIGHTS. SOME JURISDICTIONS DO NOT
ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NO
ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SAMSUNG OR ITS AFFILIATES SHALL BE DEEMED TO
ALTER THIS DISCLAIMER BY SAMSUNG OF WARRANTY REGARDING THE SERVICE, OR TO CREATE ANY WARRANTY OF ANY SORT FROM
SAMSUNG. IF ANY PORTION OF THIS LIMITED WARRANTY IS HELD TO BE ILLEGAL OR UNENFORCEABLE, SUCH PARTIAL ILLEGALITY OR
UNENFORCEABILITY SHALL NOT AFFECT THE ENFORCEABILITY OF THE REMAINDER OF THE LIMITED WARRANTY.
14. Limitation of Liability
SAMSUNG WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THE USE OR THE INABILITY TO USE THE
SERVICE, ITS CONTENT OR FUNCTIONALITY, INCLUDING, BUT NOT LIMITED TO, DAMAGES CAUSED BY OR RELATED TO ERRORS, OMISSIONS,
INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE TO CONNECT, NETWORK CHARGES, AND
ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF SAMSUNG HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING THE FOREGOING,
SAMSUNG’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, CAUSES OF ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON
CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF YOUR USE OF THE SERVICE, OR ANY OTHER PROVISION OF THESE TOS, SHALL NOT
EXCEED THE AMOUNT YOU PAID SAMSUNG SPECIFICALLY FOR THIS SERVICE, IF ANY. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND
DISCLAIMERS IN THE TOS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS
YOU ACKNOWLEDGE THAT THE ABOVE PROVISIONS OF CLAUSES 10 AND 11 ARE REASONABLE GIVEN THE BENEFITS OF THE SERVICES AND
THAT YOU WILL ACCEPT SUCH RISK AND/OR INSURE ACCORDINGLY.
IT IS ESSENTIAL THAT YOU BACK UP YOUR DATA ON YOUR DEVICE BEFORE USING THE SERVICES TO AVOID LOSING ANY DATA. SAMSUNG
SHALL NOT BE LIABLE FOR ANY DATA YOU LOSE AS A RESULT OF YOUR USE OF THE SERVICES.
You agree to indemnify, defend, and hold harmless SAMSUNG, its contractors, employees, and agents from any claims, losses, damages,
liabilities (including legal fees and expenses) arising out of your use of the SERVICE, your violation of the rights of any Third Party, or any
breach of the TOS.
16. Applicable Law
The TOS is governed by the laws of the State of Texas, without reference to its choice of laws principles. You agree the TOS shall not be
governed by the UN Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
17. Dispute Resolution/30-day Arbitration and Opt-Out Policy
All disputes with Samsung arising in any way from these TOS or the sale, condition, or performance of Samsung Connect (or “Product” as
applicable) shall be resolved exclusively through final and binding arbitration, and not by a court or jury. Any such dispute shall not be
combined or consolidated with a dispute involving any other persons’ or entity’s product or claim, and specifically, without limitation of
the foregoing, shall not under any circumstances proceed as part of a class action. The arbitration shall be conducted before a single
arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law. The arbitration shall be conducted
according to the American Arbitration Association (AAA) Commercial Arbitration Rules applicable to consumer disputes. The AAA Rules are
available online at adr.org or by calling the AAA at 1-800-778-7879. This arbitration provision is entered pursuant to the Federal
Arbitration Act. The laws of the State of Texas, without reference to its choice of laws principles, shall govern the interpretation of the TOS,
the Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator shall decide all issues of interpretation
and application of this arbitration provision and the Limited Warranty.
For any arbitration in which your total damage claims, exclusive of attorney fees and expert witness fees, are $5,000.00 or less (“Small
Claim”), the arbitrator may, if you prevail, award your reasonable attorney fees, expert witness fees, and costs as part of any award, but
may not grant SAMSUNG its attorney fees, expert witness fees, or costs unless it is determined that the claim was brought in bad faith. In a
Small Claim case, you shall be required to pay no more than half of the total administrative, facility, and arbitrator fees, or $50.00 of such
fees, whichever is less, and SAMSUNG shall pay the remainder of such fees. Administrative, facility, and arbitrator fees for arbitrations in
which your total damage claims, exclusive of attorney fees and expert witness fees, exceed $5,000.00 (“Large Claim”) shall be determined
according to AAA rules. In a Large Claim case, the arbitrator may grant to the prevailing party, or apportion among the parties, reasonable
attorney fees, expert witness fees, and costs. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction.
This arbitration provision also applies to claims against Samsung’s employees, representatives, and affiliates if any such claim arises from
the sale, condition, or performance of Samsung Connect.
You may opt out of this dispute resolution procedure by providing notice to Samsung no later than 30 calendar days from the date of the
first consumer purchaser’s purchase of Samsung Connect. To opt out, you must send notice by e-mail to firstname.lastname@example.org, with
the subject line: “Arbitration Opt Out.” You must include in the opt out e-mail (a) your name and address; (b) the date on which Samsung
Connect was purchased; [and the following, if applicable] (c) the Product model name or model number; and (d) the IMEI or MEID or
Serial Number, as applicable, if you have it (the IMEI or MEID or Serial Number can be found (i) on the Product box; (ii) on the Product
information screen, which can be found under “Settings;” (iii) on a label on the back of the Product beneath the battery, if the battery is
removable; and (iv) on the outside of the Product if the battery is not removable). Alternatively, you may opt out by calling 1-800-
SAMSUNG (726-7864) no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the Product and
providing the same information. These are the only two forms of notice that will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way and you will
continue to enjoy the benefits of the Limited Warranty.
18. Entire Agreement
The TOS is the entire agreement between you and Samsung relating to the SERVICE and supersedes all prior or contemporaneous oral or
written communications, proposals, and representations with respect to the SERVICE or any other subject matter covered by the TOS. If
any provision of the TOS is held to be void, invalid, unenforceable, or illegal, the other provisions shall continue in full force and effect.
Questions or comments, including any reports regarding copyright infringements, may be directed to Samsung at the email address
[Updated 19th December, 2016]