Information We Collect
We collect various types of information in connection with the Services, including:
Use and Sharing of Information
We use the information we collect to, among other things:
We may share your information with:
Additional Information about Specific Products and Services
How to Contact Us
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
or via email through the “Contact Us” section of Samsung.com
If you have specfic questions or requests regarding your information, please contact us by sending an email to NAprivacy@sea.samsung.com. To the extent required by applicable law, if you request access to your information, you may be able to obtain your information based on your Samsung account(e.g., information about your use of the Services, or the settings of your devices, etc.)
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Information you provide directly
Some Services enable you to give us information directly. For example:
Information about your use of the Services
In addition to the information you provide, we may collect information about your use of our Services through software on your device and other means. For example, we may collect:
Information from third-party sources
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.
Other Information We Collect
We also may collect other information about you, your device, or your use of the services in ways that we describe to you at the point of collection or otherwise with your consent.
You can choose not to provide us with certain types of information (e.g., information we request during Samsung Account registration), but doing so may affect your ability to use some Services.
HOW DO WE USE YOUR INFORMATION?
We may use information we collect for the following purposes:
TO WHOM DO WE DISCLOSE YOUR INFORMATION?
We will not disclose your information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your information to the following entities:
We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition and often times, you can also make choices by changing your settings for specific Services or when we give you a just-in-time notice, or by visiting relevant webpages.
WHAT DO WE DO TO KEEP YOUR INFORMATION SECURE?
We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.
YOUR CALIFORNIA PRIVACY RIGHTS
California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of personally identifiable information to third parties for their direct marketing purposes in the preceding calendar year (e.g., requests made in 2013 will receive information about 2012 sharing activities). We comply with this law by giving users the ability to tell us not to share personally identifiable information with third parties for their direct marketing purposes. To make such a request, send an email to NAprivacy@sea.samsung.com. We may need additional information to process your request.
THIRD-PARTY LINKS AND PRODUCTS ON OUR SERVICES
Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
We also may make available to you certain products or services (e.g., apps available through Samsung Apps) developed by third parties. Samsung is not responsible for these third-party products or services.
Third Parties that Provide Content, Advertising or Functionality on Our Services
Some of the content, advertising, and functionality on our Services may be provided by third parties that are not affiliated with us. For example:
If you connect with a social networking service, we may receive and store authentication information from that service to enable you to log in, as well as other information that you allow us to receive when you connect with these services.
Also, please note that if you choose to connect with a social networking service on a device used by people in addition to you, those other users may be able to see information stored or displayed in connection with your account on the social networking service(s) with which you connect.
We do not knowingly collect any personal information from children under the age of thirteen (13) without parental consent, unless permitted by law. If we learn that a child under the age of thirteen (13) has provided us with personal information, we will delete it in accordance with applicable law.
COOKIES, BEACONS AND SIMILAR TECHNOLOGIES
Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example:
When you use a web browser to access the Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies. Please note, however, that some Services may be designed to work using cookies and that disabling cookies may affect your ability to use those Services, or certain parts of them.
Other Local Storage
We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here "http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html".
We, along with certain third parties, also may use technologies called beacons (or “pixels”) that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Services and (in conjunction with cookies) to provide content and ads that are more relevant to you.
By accessing and using our Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us and by the third parties mentioned above.
DO NOT TRACK SIGNALS AND SIMILAR MECHANISMS
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates, although web browsers incorporate and activate this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Samsung currently does not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.
If you have any specific questions, please contact us at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
or by submitting a form through the “Contact Us” section of Samsung.com
Privacy Notice for Customization Service
What is the Customization Service?
Samsung devices, apps and services (each a “Service” and collectively, the “Services”) are designed to provide you with customized services by predicting your desires and needs in a smart and intelligent manner. Samsung’s Customization Service provides an enhanced user experience, including customized content and recommendations, based on the information obtained about you and your use of the Services. For example, the Customization Service can improve your user experience with the Services by offering hints and information customized for you when you use Samsung’s voice recognition service, or remembering music you used to listen to on rainy days and recommending it later. Furthermore, if you give the command, “Remind me to buy a bottle of water when I am almost home,” the Customization Service can remember the command and remind you to purchase a bottle of water when you are almost home.
What types of information may the Customization Service collect about you?
The more the Customization Service understands and learns about you, the faster and more accurately it can provide you with customized content and information. The Customization Service is designed to help understand your interests, preferences, and location, and collects and analyzes information about you in various ways, including:
Apart from the information specified above, the Customization Service may also collect information about you, your devices and apps, and your use of the Services in ways that we describe to you at the time of collection or otherwise with your consent. The Customization Service provides you with choices regarding how the Customization Service may use and analyze certain types of personal information, such as your call and text message history, geolocation data, internet browsing history. The Customization Service also provides you with the choice to opt out of the Customization Service’s use of your personal information for advertising purposes. For more information, please see the “Your Rights and Choices” section, below.
How is the collected information used?
The Customization Service will analyze the information specified above through an automated system, and provide the analyzed data to the Services and third-party apps you
You can stop the collection and use of certain information as described in the “Your Rights and Choices” section, below. Please note that, as certain information is necessary for each of the Services to provide you with the Customization Service, the optimum user experience can only be ensured when you permit the Customization Service access to all information.authorized for the following purposes:
Customized Advertising and Direct Marketing
The Customization Service may collect, analyze and share information about your use of the Services and online activities, over time and across third-party websites and apps, as well as across devices, to provide you with advertising and direct marketing communications (collectively, “Ads”) about products and services offered by Samsung and third parties that are tailored to your interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. You may opt out of the Customization Service’s use of this information for customized Ads via the My profile > Manage Samsung Account Settings menu in your Samsung Account, by turning off “Advertisement Using Customization Service.” Please note that disabling this option may not stop all of the Ads (including customized Ads) provided by Samsung. You may continue to receive Ads from Samsung if you have consented to receiving them from other Services. Please visit the Settings menu in the applicable Service for more information on how to opt out of such Ads from other Services.
How can I delete information obtained by the Customization Service?
Information collected and analyzed by the Customization Service will be deleted after you delete your Samsung Account. You also may request the deletion of specific categories of data that have been collected and analyzed by the Customization Service at any time, even before deleting your Samsung Account, via the Privacy Settings menu in your Samsung Account. Please note that, in some cases, it may take some time before the information saved on our servers is completely deleted.
What happens if I delete information collected by the Customization Service or stop the Customization Service's collection of some of the information?
If you delete collected information, the accuracy and/or quality of the customized content delivered to you by the Customization Service may decrease. Moreover, some customization features may require information that you have deleted or to which you have denied the Customization Service access, and it may only be possible to resume receiving those features by allowing the Customization Service to collect and use the relevant information again.
To whom do we disclose your personal information?
How We Protect Your Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information we obtain through the Services and the Customization Service against unlawful or unauthorized destruction, interference, loss, alteration, access, disclosure or use.
Your Rights and Choices
Samsung respects the choices made by you and strives to offer a variety of ways for you to control your information. You may, at any time, disable the Customization Service via the "Customization Service" option in the Settings menu of your Samsung Account, in which case Samsung will suspend the provision of customized content and information, as well as the Customization Service's collection and analysis of your information. In addition, if you change the settings described in the "Customized Advertising and Direct Marketing" section, above, information collected and analyzed by the Customization Service may no longer be utilized for advertisement purposes.
Furthermore, you can specify the categories of information that the Customization Service may collect and analyze, as well as the Customization Service’s support for certain Services. However, any subsequent decisions will not affect the information already collected and analyzed by the Customization Service, and disabling the Customization Service will not cause information previously collected and analyzed by the Customization Service to be deleted. Even if you disable the Customization Service, you can still use the default features provided by each of the Services. You can select a variety of options, outlined below:
- Smartphones/Tablets: Settings > Cloud and accounts > Accounts > Samsung account > Privacy > Customization Service
- Website: https://account.samsung.com > Personal information settings
- Smartphones/Tablets: Settings > Cloud and accounts > Accounts > Samsung account > My profile > Manage Samsung account > Customization Service
The specific settings above may be subject to change with updated or new device models supporting the Customization Service. Please note that your customized user experience may change as a result of disabling the Customization Service.
You may be entitled, in accordance with applicable law, to object to or request restriction of processing of your personal information, and to request access to and rectification of your own personal information. Requests can be made via our customer service department at https://help.content.samsung.com.
Interactive and Customized Content
The Smart TV is designed to enable you to easily find and access video programming and other content. For example, you may access information about live television programs distributed to you by your cable or satellite operator and on-demand video content offerings distributed by third-party content providers through searchable guides displayed on your Smart TV.
In the case of live television programs, we determine what content is available to you based in part on your postcode. In addition, the Smart TV helps you find and experience other Smart TV content more relevant to you by highlighting programming and content that is likely to interest you or providing additional services that will enhance your viewing experience. We base these recommendations and additional services on:
By enabling the Interest-Based Advertisement feature on your Smart TV, you can choose to make content and advertising served to your Smart TV or across various Samsung and third-party platforms or devices, including linear commercials, on the web, mobile devices, and tablets more relevant to you.
To provide the Interest-Based Advertisement feature, we collect video snippets of the program that you watch and use this information in order to return content or advertisements that may be more relevant to your tastes based on your TV “viewing history”.
Your TV “viewing history” includes information about the networks, channels, websites visited and programs viewed on your Smart TV and the amount of time spent viewing them.
We may use automatic content recognition (ACR) and other technologies to capture this TV viewing history.
You may disable the Interest-Based Advertisement feature at any time by visiting the “settings” menu on your Smart TV. However, if you disable the Interest-Based Advertisement feature, it will not affect whether you receive other types of ads and marketing that is not specifically based on TV viewing history or Smart TV usage information, for example ads based on generalized regional or statistical data. The only difference will be that such ads will not be based on your Smart TV “viewing history”.
Your Smart TV viewing history and usage information for the purposes of providing interest based advertisements will be linked to a randomized, non-persistent and resettable device identifier called the Personalized Service ID or “PSID”.
You may reset your PSID at any time by visiting the settings menu on your Smart TV, and once reset your Smart TV viewing history and Smart TV usage information with respect to interest based advertisements will be de-linked from its previous PSID. Bear in mind that if you reset your PSID, the quality of customized and interest based advertisements may not be fine-tuned.
You can control your Smart TV, and use many of its features, with voice commands.
If you enable Voice Recognition, you can interact with your Smart TV using your voice. To provide the Voice Recognition feature, your voice commands will be transmitted (along with information about your device, including device identifiers) to us and we will convert your voice commands into text to provide the Voice Recognition features. In addition, Samsung may collect voice commands and associated texts so that we can evaluate and improve the features. Samsung will collect your voice commands only when you make a specific search request to the Smart TV by clicking the activation button either on the remote control or on your screen and speaking into the microphone on the remote control.
If you do not enable Voice Recognition, you will not be able to use the voice recognition features.
You may disable Voice Recognition data collection at any time by visiting the “settings” menu. However, this would prevent you from using the Voice Recognition features
Please note that when you watch a video or access applications or content provided by a third-party, that provider may collect or receive information about your Smart TV (e.g., its IP address and device identifiers), the requested transaction (e.g., your request to buy or rent the video), and your use of the application or service. Samsung is not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
Please note that one or more of the features described in this Smart TV Supplement may not be available to you depending on where you live.
Standard Information about your Mobile Device
When you activate your Mobile Device or use its internet connected features, information is collected. This includes information about your Mobile Device, such as your IP address, OS version, regional and language settings, and IMEIs and other unique device identifiers. It also includes information about how, when and for how long you use your Mobile Device.
Please note that when you use a feature provided by a third-party, including your wireless carrier, that provider may collect or receive information about your Mobile Device (e.g., its IP address and device identifiers), the requested transaction (e.g., your request to buy or rent the content), and your use of the application or service. Samsung is not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
Please note that one or more of the features described in this Supplement may not be available to you depending on your model version, your service provider or where you live.
The Samsung Health application, connected applications and associated accessories (collectively “Samsung Health) is an all-in-one companion designed to encourage a healthy lifestyle. With Samsung Health, you can track your everyday activities; get coaching to reach your daily fitness goals and milestones; and measure and manage factors such as your heart rate, SpO levels, and stress level.
The purpose of processing data for Samsung Health is to provide the service or feature that you request, including data back-up and sync services for Samsung Account users, to provide data analysis and statistics to enhance your wellness and to improve Samsung Health itself and its offerings. Data can be collected either through sensors on your Mobile Device or when you actually enter your own data into the applicable Mobile Device or related application or accessory.
Further information on the way we process your information is described in the Samsung Health Privacy Notice, viewable in the settings menu of the S Health application.
Enhanced Features is a bundled set of services designed to simplify and improve the ways in which you can share and connect with your friends. With the currently available Enhanced Features for example, you can share your profile and view images from your friends using Profile Sharing; and easily share files with your friends using Simple Sharing.
To provide Enhanced Features, we will need to collect your phone number, information from your contacts list and access to messages.
You have the choice to disable Enhanced Features in its entirety, or in the alternative, you can pick and choose which of the services you wish to use, by visiting your Profile in your Contacts of your Mobile Device. In addition, based on how you choose to use Enhanced Features, you can choose what categories of data you will share, as well as which friends to share with.
Samsung Pay is an easy and safe way to make debit and credit card purchases using your compatible Mobile Device. To use Samsung Pay and initiate the card registration process, identification and verification data will be submitted to your bank from your Mobile Device. This includes Samsung Account information and Samsung Pay usage data, device information, location information (i.e., where you are when you register your card) if location settings are enabled, and card information and billing address, which is sent to your card issuer, passing through our servers. This information is encrypted by your Mobile Device and sent to your bank over Samsung servers. We never access any card or bank details.
Once your Mobile Device has been enrolled, all transaction data is transmitted securely between your Mobile Device and your issuer and bank. Recent transaction history is available on your Mobile Device and is known only to you, your bank and card issuer. We do not collect any information on the transactions you make or the device or account used to make transactions. We may, however, aggregate and anonymize information collected regarding your attempts to make purchases using Samsung Pay to understand the way people use Samsung Pay so that we can improve it by making it more convenient and useful for our customers.
Further information on the way we process your information is described in the Samsung Pay Privacy Notice, viewable in the Settings menu of the Samsung Pay application.
You can control your Mobile Device, and use many of its features, with voice commands.
Depending on your model and region you can command your Mobile Device to activate certain features such as playing songs from playlist or perform web searches using S Voice. Further, you can control everything you've done with touch interface using your voice command with Bixby. You can also receive language translation support through S Translator, dictate memos through Voice Memo or activate features while driving by speaking to your Mobile Device after enabling Car Mode.
To provide the Voice Services, some voice commands may be transmitted (along with information about your device and its usage, including device identifiers) to a third-party service provider that converts your voice commands to text. In addition, Samsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Services and evaluate and improve the features.
Samsung Advertising ID
In order to make the content and advertising on your mobile device more relevant to you, we will collect information about your usage of your mobile device and services. Information about your mobile device usage that is collected for the purposes of providing customized marketing will be linked to a randomized, non-persistent and resettable device identifier called the Samsung advertising ID. You may reset your Samsung advertising ID at any time via the Settings menu on your mobile device, and your previous usage information with respect to customized marketing will be de-linked and separated from what is collected under the new Samsung advertising ID. However, if you reset your Samsung advertising ID, the customized marketing may not be best aligned to your personal interests. You may also opt out from receiving customized marketing at any time via the Settings menu in the applicable Samsung service application on your mobile device.
However, even if you opt out from receiving customized marketing, it will not affect whether or not you receive other types of ads and marketing on your mobile devices. The only difference will be that those ads will not be based on the usage information of your mobile device.
SmartThings services include but are not limited to IoT plug-ins, devices, software and other SmartThings-related products and services (“SmartThings Services”) and are provided by Samsung’s subsidiary SmartThings, Inc. (665 Clyde Ave, Mountain View, CA 94043, United States) (“SmartThings”).
Not for minors
The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for SmartThings Services or send any personal information about yourself to us.
If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at email@example.com.
Voice, video and other enhanced features
Some devices and features you connect to SmartThings Services will automatically report information to our servers (including information that you may have provided when setting up or configuring that device), which may include personal information. For example, if you connect a temperature sensor to SmartThings Services, the temperature information from that sensor will be transmitted to SmartThings Services, along with any identifying information that you have chosen to associate with that sensor (e.g., the device name, group name, and location name that you have assigned to the sensor within the SmartThings Services). The type of information that is collected from each device will vary depending on the device type.
Please note that when you connect SmartThings Services to third party devices, or use and access applications or content provided by a third-party, that third-party may collect or receive information about you (e.g. device identifiers) and your use of the SmartThings Services or other Services. We are not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
Interactive and Customised Services
Certain user profile information, including without limitation a user’s name, location, and any content that such user has uploaded to SmartThings Services, may be displayed to other users to facilitate user interaction within SmartThings Services. Your account privacy settings may allow you to limit the other users who can see the information in your user profile and/or what information in your user profile is visible to others.
Any content you upload to your public user profile, along with any information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others.
Your user name may also be displayed to other users if and when you send messages or comments or upload content through SmartThings Services and other users can contact you through messages and comments. Additionally, if you sign into SmartThings Services through a third party social networking site or service, your list of "friends" from that site or service may be automatically imported to SmartThings Services, and such "friends”, if they are also registered users of SmartThings Services, may be able to access certain non-public information you have entered in user profile. We do not control the policies and practices of any other third party site or service.
Affiliate businesses and third parties
Account and security
Some SmartThings Services require an account and the creation of a password or a PIN number. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and personal information by selecting and protecting your password, PIN number and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser or application by signing off after you have finished accessing your account.
Aggregating personal information
We may anonymize personal information in a manner that cannot identify you individually, and provide that information to our affiliates and partners or use that information for marketing or promotional items (“aggregate information”). We may also provide aggregate information to our affiliates and partners, who may use such information to understand how often and in what ways people use the Services, including SmartThings Services.
SmartThings Services account and access
If you have additional access questions, you can email us at: firstname.lastname@example.org.
You may request deletion of your SmartThings Services and account by emailing us at email@example.com.
Please note that some information may remain in our records after your deletion in order meet certain business needs and / or comply with retention requirements.
Conflict of privacy provisions
Questions about SmartThings Services and this Supplement
Please contact us by one of the following means and we will try to resolve your concerns:
Email: [firstname.lastname@example.org] or visit our support page at [www.smartthings.com]
Changes to this Policy
Please check back for amendments to this Policy. If we make significant amendments we will notify you by sending you a message through the SmartThings Services, to your Samsung Account, or by email to notify you of those changes and give you the opportunity to review the revised Policy before continuing to use the SmartThings Services.
Samsung printing and copier products are now part of the HP product family. Please refer to the HP Privacy Statement at the following link: www.hp.com/go/privacy.