1 Why, how and what personal information we collect about you
You can generally use parts of our Services or our website without giving us any personal information about you. However, most of our Services and parts of our website are only accessible if you register a user account with Samsung and complete and submit the information required for the registration process.
For this purpose we may request you to provide us with personal information about you which may comprise your name, address, phone number and email address, details of your visits to our Services or website, payment information, other information about your identity or other age verification information or other information specifically required to offer our Services to you (which may be further described in the terms applicable to a particular Service). We collect this information about you when you submit it through our Services or website, typically when you register your user account, when you telephone or email us or correspond with us.
We may also collect the following information when you use some of our Services:
• in the case of online Services, viewing history and usage information, including but not limited to IP address, cookie information that identifies your hardware or software configuration, browser information, and the page(s) you request;
• in the case of content Services, viewing history, usage information and payment information;
• in the case of voice recognition Services, your spoken word in audio file format, along with associated texts, and any personal or other sensitive information included in your spoken word; and
• other information specifically required to provide our Services to you (which may be further described in the terms and conditions or privacy notice applicable to a particular Service).
2 How we use your Personal Data
We use your Personal Data where this is required to provide our Services or parts thereof (including our website) to you and generally to fulfil our contractual obligations towards you.
This may include, without limitation, use of your Personal Data for any of the following purposes (to the extent applicable), provided that this is permissible under applicable law:
• to register you and to enable you to use, and us to provide and improve, our Services or website (these purposes may be described in more detail in the terms applicable to the particular Service);
• to administer your account or our Services or website (including any searches or requests for information about our products or Services);
• for assessment and analysis of our market, customers, products and services, including asking you for your opinions on our products and Services and carrying out customer surveys;
• to provide you with information, content or content recommendations;
• to enable us to monitor, review and improve the products and services which we offer and to provide trouble shooting and support Services;
• for internal record keeping;
• to consider employing you if you have provided information in an application for a position with us; and
• to review the Samsung and third party services you have used and to recommend similar services to you.
To the extent permissible pursuant to applicable law:
(a) we may combine the Personal Data that we collect about you through our Services or website with information that you provide to us by other means; and
(b) we may store that information together in a combined database or in separate databases.
We will not retain your Personal Data for longer than is necessary for the purposes for which it was intended or initially collected, or as required under any contract with you or by applicable law. We will delete your Personal Data once you inform us that you will no longer be using our Services unless and to the extent we are required to retain your Personal Data for legitimate reasons (e.g. due to legal requirements or if we still need your Personal Data to process the contractual relationship with you, such as billing or accounting) or if a deletion of your Personal Data would only be possible with unreasonable efforts, in which case we will lock your Personal Data instead of a deletion. We will not collect an excessive amount of Personal Data about you or any information that is not relevant to the purposes it was collected for.
3. Direct Marketing
We may use your Personal Data for marketing purposes, in particular to display to you or present you with advertisements and promotion materials, to inform you about our products or to conduct free prize draws and prize competitions and other such information which we believe may be of interest to you based on your use of and your interests in our Services, always provided that such use complies with applicable laws.
We will only send you any advertisement, push notification, marketing or promotional material or product information, if you have elected to receive such information upon software updates, by email and/or post when you completed the registration process. Depending on the jurisdiction you reside in and in accordance with applicable laws in your country we may ask you to expressly consent to such use before we send you any push notification, marketing or promotional material or before we send you any product information.
4 Location-based services
Some of our Services, for example the 'Find My Mobile' service, make use of and require you to provide us with location-based data (Location-Based Services). The Location-Based Services are offered by collecting, storing, transmitting or processing location data of your device. Samsung will only process any location-based data when you consent to such use, typically when you register for the respective Location-Based Service.
5 Sharing of your Personal Information
We will not share or disclose your Personal Data to any third party (including Samsung's Subsidiaries) without your consent, except:
(a) where this is necessary in order to provide our Services to you;
(b) to pursue our legitimate interests;
(c) if we are required to disclose your Personal Data in order to comply with any legal obligation or the decision of a judicial authority; or
(d) where we are otherwise permitted to do so by applicable law.
We will never share your Personal Data with third parties if this is not permissible under applicable law.
You acknowledge that any Personal Data that you submit to our Services or website which is typically visible to others (e.g. blogs, forums and discussion pages) may result in such information being published and being visible to others. You should take common sense precautions about the Personal Data you provide in such environments and acknowledge that your Personal Data will be published in such a way for others to see.
Disclosure of your Personal Data in accordance with the above may include disclosure to Samsung's Subsidiaries or a third party which is located outside the European Union (EU) or the European Economic Area (EEA). If you are a resident of a member state of the EU or the EEA, the data protection laws outside the EU/EEA may not provide for an equivalent level of protection to those in your home country. However, before transferring the Personal Data of a resident of an EU/EEA member state we will take steps to ensure that such data will be afforded the same level of protection as under applicable data protection laws within the EU/EEA.
We are committed to ensure that your Personal Data is kept and stored securely and we maintain reasonable physical, technical and organisational measures and procedures to safeguard and secure the information we collect through our Services and our website.
This has been done with a view to preventing unauthorised or unlawful processing of your Personal Data and accidental, unauthorised or unlawful access, use, processing, copying, alteration, transfer, loss or destruction of, or damage to your Personal Data. Whilst we have done all of this, and comply with the standards required by applicable laws, we cannot guarantee that your Personal Data is secure when submitted or otherwise communicated through insecure means.
We protect the security of your Personal Data by:
• using encryption where appropriate;
• using password protection where appropriate; and
However, these measures do not release you from taking appropriate steps to keep your Personal Data safe and secure, in particular by avoiding obvious user ID's or passwords, by changing your password regularly and by ensuring that you do not disclose your password(s) or grant any other person access to your user account and your Personal Data.
7 Links to external content resources
Our Services or website may link or direct you to other websites, services or external content resources which are outside of our control. Whilst we try to ensure that we link or direct you only to services or websites that share our privacy and security standards, once you have left our Services or our website we cannot safeguard and are not responsible for the protection and privacy of any Personal Data which you provide on other websites. You should exercise caution and review the privacy statement applicable to the respective service or website. We do not accept any responsibility or liability for those policies.
8 Web tracking (cookies and web beacons)
Cookies help us to understand which sections of our Services or website are the most popular because they allow us to see which pages or Services visitors are accessing and how much time they are spending on them. By studying these we are able to adapt our Services or website to suit your demands and to provide you with a more customised user experience. For example, cookies allow us to ensure that the information displayed on your next visit or login will match your user preferences.
You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the 'Help' menu of your browser to learn how to change your cookie preferences. For example, on Microsoft Internet Explorer you can disable or delete cookies by selecting 'Tools/Internet Options'.
Please note that our Services and our website are designed to work with cookies and disabling cookies may affect your usage of our Services or our website and may prevent you from taking full advantage of our Services. We do not exchange cookies with any third party websites or external data suppliers, except with third parties working with us to provide our Services to you.
10 Accessing and correcting your Personal Data
You can access, review and edit your Personal Data at any time by logging into your user account and visiting your user profile. Once you have access to your user profile you can review and edit any Personal Data you provided to us when you registered to our Services or to our website. See the help section on our website to learn more on how to access your account and how to edit your user profile or correct your Personal Data. Alternatively, you can contact us directly to learn about what Personal Data we have stored about you and how to correct any of your Personal Data.
If you wish to make a complaint about our handling of your Personal Data, you may contact us as set out below with your full name and contact details and a detailed description of your complaint. We will use reasonable efforts to respond to you as soon as possible to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
12 How to contact us with regard to your Personal Data
Please help us to ensure that the information that we hold about you is accurate and up to date. If you think that any information we have stored about you is incorrect or incomplete, please contact us at http://help.content.samsung.com or write to our customer services department